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Refund Policy

At AJ Event Decor, we are committed to providing quality products and reliable service. This Refund Policy explains how refunds are handled for purchases of event décor, party supplies, and equipment.

 1. General Policy

We sell products only (no rentals). Refunds are not automatically guaranteed and are subject to the conditions below.

 2. Eligibility for Refunds

A refund may be considered if:

  • The item is unused, in original condition, and in original packaging

  • A return request is made within 24–48 hours of delivery or collection

  • Proof of purchase is provided

All returned items will be inspected before a refund is approved.

 3. Non-Refundable Items

Refunds will not be provided for:

  • Used, damaged, or altered items

  • Products not returned in original condition

  • Custom-made or special-order items

  • Orders returned after the allowed timeframe

 4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery

  • Provide clear photos and details

We will assess the issue and may offer a replacement, exchange, or refund where applicable.

 5. Refund Process

  • Approved refunds will be processed via the original payment method

  • Please allow a few business days for the refund to reflect, depending on your bank or payment provider

 6. Shipping Costs

  • Delivery fees are non-refundable

  • Return shipping costs are the customer’s responsibility unless the return is due to our error

 7. Right to Refuse Refunds

AJ Event Decor Supply reserves the right to decline refund requests that do not meet the conditions outlined in this policy.

 8. Contact Us

For refund requests or assistance:

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