Payment methods

At AJ Event Decor, we aim to provide a secure and straightforward payment process for all customers purchasing event décor, party supplies, and equipment.

1. Payment requirement

All orders must be paid in full before dispatch or delivery.
We operate on a strict “No Payment, No Delivery” policy.

2. Accepted payment methods

We accept the following payment options:

• EFT (Electronic Funds Transfer)

• Cash (by prior arrangement only)

• Any other method we may approve in writing for a specific order

Payment details will be shared once your order is confirmed.

3. Order confirmation

An order is confirmed only once:

• Full payment has been received, and

• Payment has been successfully verified

To avoid delays, customers may be asked to send proof of payment.

4. Payment timeframes

Payments should be made promptly to secure stock availability. Delayed payments may result in an order being cancelled or stock being allocated to another customer.

5. Dispatch and delivery

Orders are processed and dispatched only after payment is verified. Delivery timelines start once payment is confirmed.

6. Refunds

Refunds are handled according to our Refund Policy. Depending on the order status (for example, if an order has already been processed or dispatched), refunds may be limited.